Privacy Policy

Audio recordings of veterinary consultations may incidentally contain personal information about pet owners (such as names, contact information, or health-related discussions) if mentioned during the consultation. While our Service is designed for veterinary documentation and not intended to collect human personal health information, we treat all consultation recordings with appropriate confidentiality.

The following data is transmitted to our AI provider when you use our AI-powered features:

Our AI provider processes data sent through its API in accordance with its API data usage terms. As of the effective date of this policy, those terms state that data submitted via the API is not used to train the provider's models. Inputs and outputs may be retained for a limited period for abuse and misuse monitoring, after which they are deleted unless retention is legally required. We select AI providers that maintain recognized security and privacy practices, and we can provide the identity of the current provider to clinic customers on request.

After processing by our AI provider, the resulting transcriptions and generated notes are stored on CuraVet's servers. We retain this data in accordance with our data retention policies described in Section 8. Original audio recordings are stored on our servers after upload and are retained according to your account settings and our retention policy.

Before any audio recording is sent to our AI provider for processing, you will be asked to provide explicit consent. This consent request will clearly explain that your audio data will be transmitted to a third-party AI service for transcription and processing.

You may withdraw your consent at any time by discontinuing use of the recording and AI transcription features. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

When using the CuraVet mobile application to record consultations, you will be presented with a consent screen before your first recording that explains: (a) audio will be recorded and uploaded to CuraVet servers; (b) audio will be sent to a third-party AI provider for transcription; (c) transcribed text will be processed by our AI provider to generate medical notes; and (d) how you can manage or delete your data. You must acknowledge and accept these terms before using the recording feature.

You can review and manage your consent preferences at any time through your account settings on the web dashboard. If you choose not to consent to AI processing, you will not be able to use the automated transcription and note generation features, but you may still use other features of the Service.

We share data with the following categories of service providers who process data on our behalf:

All third-party service providers are required to maintain confidentiality and security of your data and are prohibited from using your data for any purpose other than providing services to us.

If you are part of a team or organization, your recordings, transcriptions, and generated notes may be accessible to other authorized team members based on the permissions configured by your team administrator.

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

If CuraVet is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.

We engage a limited set of trusted service providers (sub-processors) to help us operate the Service. Each is bound by contractual obligations to protect your information and to process it only on our instructions. Our current sub-processors fall into the following categories:

If you are located in the EEA, you have additional rights under the General Data Protection Regulation, including the right to object to processing based on legitimate interests, the right to restrict processing, the right to data portability in a machine-readable format, and the right to lodge a complaint with your local data protection authority.

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information is collected, used, shared, or sold; the right to delete personal information held by us; the right to opt-out of sale of personal information (note: we do not sell personal information); and the right to non-discrimination for exercising your CCPA rights.

If you are located in Canada, you have rights under PIPEDA and substantially similar provincial legislation, including the right to access the personal information we hold about you, to request correction of inaccurate information, and to withdraw consent (subject to legal or contractual restrictions). You may also direct a complaint to the Office of the Privacy Commissioner of Canada. Where a veterinary practice uses CuraVet, that practice remains accountable for the personal information of its clients and staff, and we process that information on its behalf under our Data Processing Agreement (/dpa).

To exercise any of these rights, please contact us at support@curavet.ai or submit a request through /support. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframes required by applicable law (typically 30 days for GDPR, 45 days for CCPA).